Get in touch with us at info@digitalurbanliving.com
Shipping & Store Policies
Shipping Policy
At Digital Urban Living, every order is prepared with care to ensure it arrives safely and in excellent condition.
Orders are typically processed within 1–3 business days before shipment. Once your order has been shipped, you'll receive a confirmation email with tracking information so you can follow your package every step of the way.
Delivery times vary depending on your location and the shipping carrier. While most domestic orders arrive within 7–10 business days, shipping times may be longer during holidays, promotional events, or periods of high demand.
For international orders, delivery times vary by destination. Customers are responsible for any applicable customs duties, taxes, or import fees required by their country.
If your package arrives damaged or you experience a shipping issue, please contact us as soon as possible at:
We're happy to help.
Return & Exchange Policy
At Digital Urban Living, each tote is made specifically for you once your order is placed.
Because of this, all sales are final.
We do not accept:
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Returns
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Refunds
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Exchanges
Please review your order carefully before completing your purchase.
If your item arrives damaged, defective, or you receive the wrong product, contact us within 7 days of delivery at:
Include your order number along with clear photos of the issue. We'll review your request promptly and work with our production partner to resolve any verified manufacturing or shipping errors.
Our goal is to ensure every customer receives the quality they expect from Digital Urban Living.
Thank you for supporting our brand.
Stay Urban. Stay Inspired.