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Privacy Policy

Last Updated: October 15, 2026

1. Introduction

Digital Urban Living (“DUL,” “we,” “us,” or “our”) respects your privacy and is committed to handling your personal information responsibly.

This Privacy Policy explains how we collect, use, disclose, and protect personal information when you visit our website, place an order, or contact us.

2. Information We Collect

Depending on how you interact with our website, we may collect the following types of information:

  • Contact information: Your name, email address, phone number if provided, and other information you submit through our Contact page.

  • Order information: Products purchased, order number, billing and shipping addresses, and details needed to process and fulfill your order.

  • Payment information: Payments are processed through the payment services available at checkout. We may receive payment confirmations and transaction details, but payment card information is generally handled by the applicable payment provider.

  • Communications: Messages, questions, and information you provide when contacting us about an order or customer service issue.

  • Technical information: Information such as your device, browser, IP address, and website usage may be collected through our website platform or related technologies, depending on the settings and services in use.

3. How We Use Your Information

We may use personal information to:

  • Process payments and fulfill orders.

  • Arrange production, packaging, shipping, and delivery.

  • Send order confirmations, shipping notifications, and other necessary service messages.

  • Respond to questions and resolve customer service issues.

  • Maintain, secure, and improve our website and services.

  • Detect and prevent fraud or unauthorized activity.

  • Meet legal, tax, accounting, and regulatory obligations.

  • Send marketing communications when permitted and, where required, when you have provided consent.

4. How We Share Information

We may share relevant personal information with service providers when necessary to operate our business, including:

  • Website hosting and e-commerce providers.

  • Payment processors.

  • Product production, printing, and fulfillment partners.

  • Shipping and delivery companies.

  • Website analytics, security, and technical service providers.

  • Professional advisers or government authorities when required by law.

We do not sell your personal information for money. Any additional sharing or use of personal information will be handled in accordance with applicable law.

5. Cookies and Similar Technologies

Our website platform and integrated services may use cookies or similar technologies to support website functionality, security, analytics, and other features.

Cookie use depends on the services and settings enabled on our website. You may be able to manage cookies through your browser settings and any cookie preference tools available on the website.

Some website features may not work properly if certain cookies are disabled.

6. Marketing Communications

If you subscribe to receive marketing emails, we may send you news, product updates, promotions, and offers.

You can unsubscribe using the link in a marketing email where provided. Even if you unsubscribe from marketing, we may still send essential messages about your orders or customer service requests.

We will handle marketing preferences in accordance with applicable law.

7. Data Retention and Security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, maintaining business records, resolving disputes, and meeting legal obligations.

We use reasonable measures intended to protect personal information. However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

8. Your Privacy Rights

Depending on where you live and the laws that apply, you may have rights to request access to, correction of, deletion of, or a copy of certain personal information. You may also have rights to object to or restrict certain processing.

To submit a privacy request, contact us through the Contact page on our website. We may need to verify your identity before processing a request.

We will respond to valid requests in accordance with applicable law.

9. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children where parental consent is required by law. If you believe a child has provided personal information inappropriately, please contact us so we can review the matter.

10. Third-Party Websites and Services

Our website may link to or use services operated by third parties. Those services may have their own privacy policies and practices. We encourage you to review their policies when using their websites or services.

We are not responsible for the privacy practices of independent third-party websites.

11. Changes to This Privacy Policy

We may update this Privacy Policy as our business, website, services, or legal obligations change.

Any revised policy will be posted on this page with an updated “Last Updated” date. Changes take effect as stated in the updated policy, subject to applicable law.

12. Contact Us

If you have questions about this Privacy Policy or wish to make a privacy request, please contact Digital Urban Living through the Contact page on our website.

Please include enough information for us to understand and respond to your request. Avoid submitting sensitive personal information unless it is necessary.

Digital Urban Living

Stay Urban. Stay Inspired.

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